Publication details
Supplier of
Vehicle search, online store, model overview, online appointment booking, online test drive booking, vehicle configurator
Mercedes-Benz AG
Mercedesstrasse 120
70372 Stuttgart
Tel.no.: +49 711 17 - 0
Email: dialog.mb@daimler.com
represented by the Board of Management:
Ola Källenius (Chairman), Jörg Burzer, Renata Jungo Brüngger, Sabine Kohleisen, Markus Schäfer, Britta Seeger, Harald Wilhelm
Chairman of the Supervisory Board: Bernd Pischetsrieder
Commercial Register at Stuttgart District Court, No. HRB 762873
Sales tax identification number: DE 32 12 81 763
Register of insurance intermediaries (www.vermittlerregister.info): Register no. D-N5VM-4IM0N-23
Permission without licence according to Section 34d para. 3 GewO, supervisory authority: Stuttgart Chamber of Commerce and Industry, Jägerstr. 30, www.ihk-stuttgart.de
Member of the Stuttgart Chamber of Commerce and Industry, Jägerstr. 30, 70174 Stuttgart
Professional title: insurance representative with authorisation in accordance with Section 34d para.3 GewO; Federal Republic of Germany
Professional regulations:
- Section 34d Trade Regulation Act:
- Sections 59 - 68, Insurance Contract Act
-
The professional regulations can be consulted and called up via the homepage www.gesetze-im-internet.de operated by the Federal Ministry of Justice and by juris GmbH.
Financial services provider
Mercedes-Benz Bank AG
Siemensstrasse 7
70469 Stuttgart
Phone: 0711 2574-0
Fax: 0711 2574-8005
E-mail: kundenservice@mercedes-benz-bank.com
Represented by the Board of Management:
Benedikt Schell (Chairman), Andreas Berndt, Ilka Fürstenberger, Andree Ohmstedt, Marc Voss-Stadler
Chairman of the Supervisory Board: Peter Zieringer
Commercial Register at Stuttgart District Court HRB No.: 22 937
VAT ID: DE-811 120 989
Bank details: Commerzbank AG, Stuttgart
IBAN: DE22600800000960028000
BIC: DRESDEFF600
Responsible supervisory authorities:
Federal Financial Supervisory Authority
Graurheindorfer Straße 108
53117 Bonn
and
Marie-Curie-Straße 24-28
60439 Frankfurt a.M.
and
Europäische Zentralbank
Sonnemannstraße 20
60314 Frankfurt a.M.
Insurance Broker Register (www.vermittlerregister.info): Register no. D-HIEM-XM7SI-10
Permission according to Section 34d Sec. 1 GewO (insurance agent),
Supervisory authority: IHK Stuttgart, Jägerstr. 30, 70174 Stuttgart, www.ihk-stuttgart.de
Member of the Stuttgart Chamber of Industry and Commerce, Jägerstr. 30, 70174 Stuttgart
Professional title:
Insurance agent with permission according to Section 34d Sec. 1 GewO; Federal Republic of Germany
Professional regulations:
- Section 34d Trade Regulation Act
- Sections 59 - 68 VVG
- VersVermV
The professional regulations can be viewed and accessed
via the homepage www.gesetze-im-internet.de operated by
the Federal Ministry of Justice and by juris GmbH.
Other companies advertising on this page:
Mercedes-Benz Leasing GmbH
Siemensstrasse 7
70469 Stuttgart
Tel.no.: 0711 2574-0
Fax: 0711 2574-8005
Email: kundenservice@mercedes-benz-bank.com
_____________________________________________________
Contact:
Service telephone for private customers: Leasing/Financing/Insurance
Tel.no.: 0681 96595010
Fax: 0681 96595015
Service telephone for commercial customers: Leasing/Financing/Insurance
Tel.no.: 030 868755755
Fax: 030 868755756
Monday-Friday: 8.00-18.00 hrs
Providers of dealer-specific information and offers
John Doe Car Dealership
Anystreet 1
50829 Anycity
Represented by
Joe Bloggs
Registered office and register court
Anycity
Register of companies No.: XXXXX
Sales tax identification number: DE 12345678910
Register of Insurance Intermediaries (www.vermittlerregister.info)
Register no. X-XXXX-XXXXX-XX
Insurance agent with licence exemption according to Section 34d para. 6 GewO (product accessory),
issued by the Chamber of Industry and Commerce (IHK) Musterhausen
Notice pursuant to Section 36 Consumer Dispute Settlement Act (VSBG)
The seller/contractor will not participate in a dispute resolution procedure before a consumer arbitration board within the meaning of the VSBG and is not obliged to do so. Due to a legal obligation, we must inform you, irrespective of our participation in an alternative dispute resolution procedure, that the European Commission has set up an online dispute resolution platform (ODR) for the out-of-court settlement of consumer disputes. You can find these under the navigation point "Legal information". Fahrzeug-Werke LUEG AG will not participate in dispute resolution proceedings before a consumer arbitration board within the definition of the VSBG and is not obliged to do so.
Contact
Tel.no:
Fax:
Email
© Copyright Mercedes-Benz AG.
Provider Mercedes-Benz Van Rental
Mercedes-Benz Vans Mobility GmbH
Rungestrasse 22 -24
10179 Berlin
Germany
Tel.no.: +49 800 826 736 825
Email: kundenservice-vanrental@daimler.com
Mercedes-Benz Vans Mobility GmbH
Registered office and registry court: Berlin, Amtsgericht Charlottenburg
HRB-Nr.: 179904 B
Management: Stefan Sonntag, Agnieszka Kühn
VAT ID No.: DE 309 382 419
Legal notices
Copyright.
All rights reserved. All text, images, graphics, audio/video and animation files and their arrangements are protected by copyright and other legislation for the protection of intellectual property. They must not be used for commercial purposes, nor copied or modified for use on other websites. Some internet pages also contain material the copyright to which is held by the parties that provided it.
Licence rights.
We have sought to achieve an innovative and informative internet site. We hope that you will be as enthusiastic as we are about this creative effort. However, we ask you to understand that our intellectual property, including patents, trademarks, labelling rights and copyrights, is protected and that these Internet pages cannot grant any licensing rights to this intellectual property.
Trademarks.
Unless otherwise indicated, all the brands displayed on the Internet site are subject to the trademark rights of the Daimler Group, this applies especially to the model names and all logotypes and emblems of the company
Product and prices.
Changes may have been made to products and services since the editorial deadline for individual pages. The manufacturer reserves the right to make changes to the design, form, colour and the product specification or service scope during the delivery period, provided these changes, while taking into account our interests, can be deemed reasonable with respect to the buyer. The illustrations may show accessories, optional equipment or other features which are not part of the standard specification
or service scope. Colours may differ slightly from those shown on the website, owing to technical limitations.
Individual pages may contain models and services which are not available in certain countries. Information given regarding statutory regulations, legal requirements and taxation applies only to the Federal Republic of Germany. Unless stated otherwise in our Terms & Conditions of sale and delivery, the prices as valid on the day of delivery apply. The prices are recommended retail prices for our authorised dealers. Please consult a company branch or an authorised dealer for final details.
Cautions regarding forward-looking statements.
This website contains forward-looking statements about our current assessment of future events. The words "anticipate", "assume", "believe", "estimate", "expect", "intend", "may", "plan,“ "project“, "should“ and similar expressions identify forward-looking statements. These statements are subject to a number of risks and uncertainties.
Some examples for this are
- an unfavourable development of the global economic situation, especially a decline in demand in our most important sales markets,
- a deterioration in our refinancing options on the credit and financial markets,
- unavoidable events of force majeure, such as natural disasters, acts of terrorism, political unrest, armed conflicts, industrial accidents and their consequential effects on our sales, purchasing, production or financing activities,
- changes in exchange rates and customs regulations,
- a change in consumer behaviour towards smaller and less profitable vehicles or a possible loss of acceptance of our products and services with the consequence of an impairment in the enforcement of prices and in the utilisation of production capacities,
- price increases for fuels and raw materials,
- interruptions in production due to material bottlenecks, staff strikes or supplier insolvencies,
- a decline in the resale prices of used vehicles,
- the successful implementation of cost reduction and efficiency improvement measures,
- the business prospects of the companies in which we hold significant shares,
- the successful implementation of strategic cooperations and joint ventures,
- the changes in laws, regulations and official directives, especially insofar as they affect vehicle emissions, fuel consumption and safety,
- as well as the conclusion of ongoing official investigations or investigations initiated by authorities and the outcome of pending or threatening future legal proceedings
- and other risks and imponderables, some of which are described in the current annual report under the heading "Risk and Opportunity Report".
If any of these uncertainties or contingencies materialise, or if the assumptions underlying any of the forward-looking statements prove incorrect, then actual results may be materially different from those expressed or implied by such statements.
We neither intend nor assume any obligation to update forward-looking statements on an ongoing basis, as these are based solely on the circumstances on the date of publication.
Liability.
The information and descriptions on these pages do not represent any kind of assurance or guarantee either expressed or implied. In particular they do not represent any implied assurance or guarantee concerning the condition, the merchantability, adequacy for a particular purpose or non-infringement of laws and patents.
Our Internet site contains links to external sites which are not under the control of Daimler. Please note, therefore, that we are not responsible for the contents of any linked site. Consequently, neither are we able to guarantee that the information provided on the external website is up-to-date, correct, complete or of the required integrity. In view of this, we hereby disassociate ourselves from all contents of these websites. This declaration applies to all links to external pages on our website and the contents thereof.
Notice pursuant to Section 36 Consumer Dispute Settlement Act (VSBG)
We will not participate in any dispute resolution proceedings before a consumer arbitration board within the meaning of the German Consumer Dispute Resolution Act (VSBG) and are not obliged to do so.
Information on online dispute resolution
The EU Commission has created an internet platform for the online settlement of disputes (so-called "ODR platform"). The OS platform serves as a point of contact for out-of-court dispute settlement with regard to contractual obligations arising from online purchase agreements. You can access the ODR platform at the following link:
>https://ec.europa.eu/consumers/odr
Provider & data privacy.
Dealer privacy policy.
Mercedes-Benz
Hobart Privacy Policy
Background
General
Mercedes-Benz Hobart, HOBART PERFORMANCE AUTOS PTY LTD (ABN 7032 5647 215), (we, us, our) is a car dealership selling new and used vehicles.
We are committed to protecting your privacy, in accordance with applicable Australian privacy laws.
This Policy is designed to give you a greater understanding of how we collect, use, disclose and otherwise handle personal information.
This Privacy Policy applies to all persons who interact with us ('you/your'), including everyone who visits or uses our website, anyone who uses any of our products and services and our staff. This Privacy Policy applies to our collection and use of your personal information. By visiting and/or using our website and
obtaining our products and services and otherwise dealing with us, you agree to the terms and conditions of this Privacy Policy.
What is personal information?
Personal information means information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable. Examples include your name, address, date of birth and email address.
Our obligations
We are required to comply with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act). The APPs regulate the manner in which personal information is handled throughout its life cycle, from collection to use and disclosure, security, accessibility and disposal. We are also required to comply with more specific privacy legislation in some circumstances, such as the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).
What we collect
General
The type and amount of personal information that we collect about you depends on the type of dealings you have with us. For example, depending on the context we may collect:
- your name
- your job title
- your address
- your telephone number
- your email address
- your social media profile
- your cover letter, resume, and referee reports (for job applications)
- your driver licence number
- your vehicle details
- your location
- your ABN
any other relevant and necessary information to enable us or the respective vehicle manufacturer to provide relevant products and services to you and/or to support your purchase of any relevant products or services.
Sensitive information
Sensitive information is a subset of personal information that is generally afforded a higher level of privacy protection, such as health information. We only collect sensitive information where it is reasonably necessary for our activities and either you have consented or we are required or authorised by or under law to do so.
For example, we may collect:
- health information (for life or disability insurance)
- details of current or previous insurance (for motor insurance)
- salary and personal finances (for loan applications)
- bank or credit card account details
Collection of information other than personal information through our website
When you visit our website, some of the information that is collected about your visit is not personal information, as it does not reveal your identity.
Site visit information
For example, we record your server address, the date and time of your visit, the pages you visited, any documents you downloaded, the previous site you visited and the type of device, browser and operating system you used.
We use and disclose this information in anonymous, aggregated form only, for purposes including statistical analysis and to assist us to improve the functionality and usability of our website. You are not individually identified, however we reserve the right to use or disclose this information to try to locate an individual where we reasonably believe that the individual may have engaged in any unlawful or inappropriate activity in connection with our website, or where we are otherwise required or authorised by law to do so.
Cookies
A cookie is a small string of information that a website transfers to your browser for identification purposes. The cookies we use do not identify individual users, although they do identify the user's internet browser.
We use cookies to hold anonymous session information. This information is used to personalise your current visit to the website, for example to allow the website to remember who you are by keeping server variables linked to your session. We only use non-persistent cookies. That is, they are held on your browser's memory only for the duration of your session. Most internet browsers are set to accept cookies. If you prefer not to receive them, you can adjust your internet browser to reject cookies, or to notify you when they are being used. Rejecting cookies can, however, limit the functionality of our website.
What if you don't provide us with your personal information?
We will provide you with the option of not identifying yourself, or of using a pseudonym, when dealing with us if it is lawful and practicable to do so. A pseudonym is a name or other descriptor that is different to your actual name. For example, you can access our website and make general phone queries without having to identify yourself.
In some cases however, if you don't provide us with your personal information when requested, we may not be able to provide you with the product or service that you are seeking. For example, you must identify yourself to purchase a vehicle.
How we collect personal information
Methods of collection
We collect personal information in a number of ways,
including:
in person (for example, when you come to our dealership or events)
through our website (for example when you submit a request to receive our offers, to receive our brochures and/or other materials, or to book a test drive)
when you buy a vehicle from us
through our Facebook page or other social media accounts
over the telephone
through written correspondence (such as sms, letters, faxes and emails)
any materials about our vehicles, parts, accessories or services (for example, competition entry forms and surveys)
through surveillance cameras
from third parties, including:
manufacturers, distributors and their respective authorised dealer network and service providers
marketing organisations including through the use of purchased lists industry databases
publicly available sources such as the internet and telephone directories
Collection notices
Where we collect personal information about you, we will take reasonable steps to provide you with certain details about that collection (such as the purpose for which we are collecting the information and the type of third parties to which it is usually disclosed). We will generally include this information in a collection notice.
Collection notices provide more specific information than this Privacy Policy. The terms of this Privacy Policy are subject to any specific provisions contained in collection notices and in the terms and conditions of particular offers, products and services. We encourage you to read those provisions carefully.
Unsolicited information
Unsolicited personal information is personal information we receive that we have taken no active steps to collect (such as an employment application sent to us by an individual on their own initiative, rather than in response to a job advertisement).
We may keep records of unsolicited personal information if the Privacy Act permits it (for example, if the information is reasonably necessary for one or more of our activities). If not, we will destroy or de-identify the information as soon as practicable, provided it is lawful and reasonable to do so.
Why we collect personal information
General
The main purposes for which we collect, hold, use and disclose personal information are set out below:
promoting
ourselves and the relevant vehicle manufacturer; and each of our products and
services, including through direct marketing, events and competitions (see
under heading 4.2 below)
to manage our and
the relevant vehicle manufacturers relationship with you and to provide you
with their products and services;
administering
your vehicle's warranty
supporting you in
making an application for finance or insurance for your vehicle
obtaining
products and services for our business
performing
research and statistical analysis, including but not limited to for market
research, customer satisfaction and service improvement purposes
protecting the
security of our offices, staff, customers and the property held on our
premises
answering queries
and resolving complaints
monitoring
performance and to help us and the relevant manufacturer to manage our
respective products, services and business operations
training our and manufacturers
respective employees, agents and representatives
recruiting staff
and contractors
complying with
our legal obligations (e.g. in relation to a vehicle safety recall)
handling
complaints and disputes; and detect, investigate and prevent fraud.
We may also collect, hold, use and
disclose personal information for other purposes explained at the time of
collection, to which you have consented or which are required or authorised by or under law.
Direct marketing
We may use or disclose your personal information to
let you know about us and our products and services (including promotions,
special offers and events), either where we have your express or implied
consent, or where we are otherwise permitted by law to do so. We may contact you for these purposes in a
variety of ways, including by mail, email, SMS, telephone, or online
advertising.
Opting out
Where you have
consented to receiving marketing communications from us, your consent will
remain current until you advise us otherwise.
However, you can opt out at any time, by:
contacting us (details under heading 11
below)
advising us if
you receive a marketing call that you no longer wish to receive these calls
using the unsubscribe facility that we include in
our electronic messages (such as emails, SMSes and MMSes)
Who we may share your personal
information with
We may share personal information with third parties
where appropriate for the purposes set out under heading 4, including:
vehicle manufacturers and distributors who may use, disclose, share and store your
personal information in accordance with their privacy policy. Please contact us
for a copy of their respective policies.
financial institutions for payment processing
insurers
government, regularity and law enforcement authorities and
organisations as required or authorised by law
our related body corporates
an individual’s
agent or authorised representative
your employer
(where applicable)
referees whose details are provided to us by job
applicants
our or manufacturer contracted service providers:
including, roadside assistance,
customer research, delivery and shipping providers, information technology and
data storage providers, customer relationship management platforms, venues and
event organisers, marketing and communications agencies, research and statistical
analysis providers, call centres, mailing systems
external business advisers (such as consultants,
recruitment advisors, accountants, auditors and lawyers)
the agent(s) of any of these entities referred to
above
In each case, we may disclose personal information
to the service provider and the service provider may in turn provide us with
personal information collected from you in the course of providing the relevant
products or services. In some cases, we may also disclose personal information
where you consent to us doing so. This consent may be written, verbal or
implied from your conduct.
These entities are not authorised by us to use
personal information for anything other than the purpose for which we supplied
that information to them.
Cross border disclosure of personal
information
We may disclose personal information to third
parties located overseas to the following recipients:
vehicle manufacturers and distributors;
external advisers; and
service providers (including information technology
service providers).
The countries
where these recipients may be located will vary from time to time. In each case, we will comply with the requirements of the Privacy Act
that apply to cross border disclosures of personal information.
Use of government related
identifiers
Unless permitted
by the Privacy Act (for example, use of an identifier to verify an individual's
identity or uses or disclosures required or authorised by or under an
Australian law), we will not:
use a government
related identifier of an individual (such as a Medicare number or driver's
licence number) as our own identifier of individuals; or
otherwise use or
disclose such a government related identifier,
Data quality and security
General
We take reasonable steps to:
make sure that the personal information that we collect,
use and disclose is accurate, up to date and complete and (in the case of use
and disclosure) relevant;
protect the personal information that we hold from misuse,
interference and loss and from unauthorised access, modification or disclosure;
and
destroy or permanently de-identify personal information
that is no longer needed for any purpose permitted by the APPs.
You can help us keep your information up to date, by
letting us know about any changes to your details, such as your address, email
address or phone number.
Security
The steps we take to secure the personal information we
hold include website protection measures (such as firewalls and anti-virus
software), security restrictions on access to our computer systems (such as
login and password protection), controlled access to our corporate premises,
policies on document storage and security, personnel security (including
restricting access to personal information on our systems to staff who need
that access to carry out their duties, staff training and workplace policies.
Online credit card payment security
We may from time to time process payments using EFTPOS and
online technologies. All transactions
processed by us meet industry security standards to ensure payment details are
protected.
Website security
While we endeavour to protect the personal information and
privacy of users of our website, we cannot guarantee the security of any
information that you disclose online and you disclose that information at your
own risk. If you are concerned about sending your information over the
internet, you can contact us by telephone or post (details under heading 11
below).
Third party websites
Links
to third party websites that are not operated or controlled by us are provided
for your convenience. We are not
responsible for the privacy or security practices of those websites, which are
not covered by this Privacy Policy. Third party websites should have their own
privacy and security policies, which we encourage you to read before supplying
any personal information to them.
Access and correction
General
Please contact
our Privacy Officer (details under heading 11
below) if you would like to access or correct the personal information that we
hold about you. We may require you to verify your identity before processing
any access or correction requests, to make sure that the personal information
we hold is properly protected.
Access
We will generally
provide you with access to your personal information, subject to some
exceptions permitted by law. We will
also generally provide access in the manner that you have requested (eg by
providing photocopies), provided it is reasonable and practicable for us to do
so. We may however charge a fee to cover
our reasonable costs of locating the information and providing it to you.
Correction
If
you ask us to correct personal information that we hold about you, or if we are
satisfied that the personal information we hold is inaccurate, out of date,
incomplete, irrelevant or misleading, we will take reasonable steps to correct
that information to ensure that, having regard to the purpose for which it is
held, the information is accurate, up-to-date, complete, relevant and not
misleading.
Complaints
If
you have a complaint about how we have collected or handled your personal
information, please contact us (details under heading 11 below).
We will endeavour in
the first instance to deal with your complaint and take any steps necessary to
resolve the matter within a week. If we are not able to do so, we will ask you
to submit your complaint in writing. In most cases, we expect to
investigate written complaints and provide a response within 30 days of
receipt. If the matter is more complex
and our investigation may take longer, we will contact you and tell you when
we expect to provide our response.
If you are not satisfied with our response, you can refer
your complaint to the Office of the Australian Information Commissioner (see https://www.oaic.gov.au/privacy/privacy-complaints/
for further information).
Our
contact details
Please
contact us if you have any queries about the personal information that we hold
about you or the way we handle that personal information. Our contact details
are set out below.
Mail:
Attn: Privacy Officer; PO Box 1504, Launceston TAS 7250
Email: bdc@localmotorgroup.com.au
Telephone: 03 6210 7000
Further general information about privacy is available on
the website of the Office of the Australian Information Commissioner at www.oaic.gov.au or by calling the OAIC's
enquiry line at 1300 363 992.
Changes to this Policy
We may amend this Privacy Policy from time to time. The current version will be posted on our
website.
