Mercedes-Benz
Hobart Privacy Policy

Background

General

Mercedes-Benz Hobart, HOBART PERFORMANCE AUTOS PTY LTD (ABN 7032 5647 215), (we, us, our) is a car dealership selling new and used vehicles. 

 

We are committed to protecting your privacy, in accordance with applicable Australian privacy laws. 
This Policy is designed to give you a greater understanding of how we collect, use, disclose and otherwise handle personal information.

 

This Privacy Policy applies to all persons who interact with us ('you/your'), including everyone who visits or uses our website, anyone who uses any of our products and services and our staff. This Privacy Policy applies to our collection and use of your personal information. By visiting and/or using our website and
obtaining our products and services and otherwise dealing with us, you agree to the terms and conditions of this Privacy Policy.

What is personal information?

Personal information means information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable. Examples include your name, address, date of birth and email address.

Our obligations

We are required to comply with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act). The APPs regulate the manner in which personal information is handled throughout its life cycle, from collection to use and disclosure, security, accessibility and disposal.  We are also required to comply with more specific privacy legislation in some circumstances, such as the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).

What we collect

General

The type and amount of personal information that we collect about you depends on the type of dealings you have with us. For example, depending on the context we may collect:

 

• your name
• your job title
• your address
• your telephone number
• your email address
• your social media profile
• your cover letter, resume, and referee reports (for job applications)
• your driver licence number
• your vehicle details
• your location
• your ABN

 

any other relevant and necessary information to enable us or the respective vehicle manufacturer to provide relevant products and services to you and/or to support your purchase of any relevant products or services.

 

 

Sensitive information

 

Sensitive information is a subset of personal information that is generally afforded a higher level of privacy protection, such as health information.  We only collect sensitive information where it is reasonably necessary for our activities and either you have consented or we are required or authorised by or under law to do so.

 

For example, we may collect:

 

• health information (for life or disability insurance)
• details of current or previous insurance (for motor insurance)
• salary and personal finances (for loan applications)
• bank or credit card account details

 

Collection of information other than personal information through our website

 

When you visit our website, some of the information that is collected about your visit is not personal information, as it does not reveal your identity. 

Site visit information

For example, we record your server address, the date and time of your visit, the pages you visited, any documents you downloaded, the previous site you visited and the type of device, browser and operating system you used.

We use and disclose this information in anonymous, aggregated form only, for purposes including statistical analysis and to assist us to improve the functionality and usability of our website. You are not individually identified, however we reserve the right to use or disclose this information to try to locate an individual where we reasonably believe that the individual may have engaged in any unlawful or inappropriate activity in connection with our website, or where we are otherwise required or authorised by law to do so.

Cookies

A cookie is a small string of information that a website transfers to your browser for identification purposes. The cookies we use do not identify individual users, although they do identify the user's internet browser. 

We use cookies to hold anonymous session information.  This information is used to personalise your current visit to the website, for example to allow the website to remember who you are by keeping server variables linked to your session.  We only use non-persistent cookies.  That is, they are held on your browser's memory only for the duration of your session. Most internet browsers are set to accept cookies. If you prefer not to receive them, you can adjust your internet browser to reject cookies, or to notify you when they are being used.  Rejecting cookies can, however, limit the functionality of our website.

 

What if you don't provide us with your personal information?

 

We will provide you with the option of not identifying yourself, or of using a pseudonym, when dealing with us if it is lawful and practicable to do so.  A pseudonym is a name or other descriptor that is different to your actual name.  For example, you can access our website and make general phone queries without having to identify yourself.

 

In some cases however, if you don't provide us with your personal information when requested, we may not be able to provide you with the product or service that you are seeking.  For example, you must identify yourself to purchase a vehicle.

How we collect personal information

Methods of collection

We collect personal information in a number of ways,
including:

 

in person (for example, when you come to our dealership or events)

through our website (for example when you submit a request to receive our offers, to receive our brochures and/or other materials, or to book a test drive)

when you buy a vehicle from us

through our Facebook page or other social media accounts

over the telephone

through written correspondence (such as sms, letters, faxes and emails)

any materials about our vehicles, parts, accessories or services (for example, competition entry forms and surveys)

through surveillance cameras

 

 

 

 

from third parties, including:

manufacturers, distributors and their respective authorised dealer network and service providers

marketing organisations including through the use of purchased lists industry databases

publicly available sources such as the internet and telephone directories

Collection notices

Where we collect personal information about you, we will take reasonable steps to provide you with certain details about that collection (such as the purpose for which we are collecting the information and the type of third parties to which it is usually disclosed).  We will generally include this information in a collection notice. 

Collection notices provide more specific information than this Privacy Policy.  The terms of this Privacy Policy are subject to any specific provisions contained in collection notices and in the terms and conditions of particular offers, products and services.  We encourage you to read those provisions carefully.

Unsolicited information

Unsolicited personal information is personal information we receive that we have taken no active steps to collect (such as an employment application sent to us by an individual on their own initiative, rather than in response to a job advertisement). 

We may keep records of unsolicited personal information if the Privacy Act permits it (for example, if the  information is reasonably necessary for one or more of our activities).  If not, we will destroy or de-identify the information as soon as practicable, provided it is lawful and reasonable to do so.

Why we collect personal information

General

The main purposes for which we collect, hold, use and disclose personal information are set out below:

 

 

 

 

promoting
ourselves and the relevant vehicle manufacturer; and each of our products and
services, including through direct marketing, events and competitions (see
under heading 4.2 below)

to manage our and
the relevant vehicle manufacturers relationship with you and to provide you
with their products and services;

administering
your vehicle's warranty

supporting you in
making an application for finance or insurance for your vehicle

obtaining
products and services for our business

performing
research and statistical analysis, including but not limited to for market
research, customer satisfaction and service improvement purposes

protecting the
security of our offices, staff, customers and the property held on our
premises

answering queries
and resolving complaints

monitoring
performance and to help us and the relevant manufacturer to manage our
respective products, services and business operations

training our and manufacturers
respective employees, agents and representatives

recruiting staff
and contractors

complying with
our legal obligations (e.g. in relation to a vehicle safety recall)

handling
complaints and disputes; and detect, investigate and prevent fraud.

 

 

 

 

 

We may also collect, hold, use and
disclose personal information for other purposes explained at the time of
collection, to which you have consented or which are required or authorised by or under law.

Direct marketing

We may use or disclose your personal information to
let you know about us and our products and services (including promotions,
special offers and events), either where we have your express or implied
consent, or where we are otherwise permitted by law to do so.  We may contact you for these purposes in a
variety of ways, including by mail, email, SMS, telephone, or online
advertising.

Opting out

Where you have
consented to receiving marketing communications from us, your consent will
remain current until you advise us otherwise. 
However, you can opt out at any time, by:

contacting us (details under heading 11
below)

advising us if
you receive a marketing call that you no longer wish to receive these calls

using the unsubscribe facility that we include in
our electronic messages (such as emails, SMSes and MMSes)  

Who we may share your personal
information with

We may share personal information with third parties
where appropriate for the purposes set out under heading 4, including:

 

 

 

 

vehicle manufacturers and distributors who may use, disclose, share and store your
personal information in accordance with their privacy policy. Please contact us
for a copy of their respective policies.

financial institutions for payment processing

insurers

government, regularity and law enforcement authorities and
organisations as required or authorised by law

our related body corporates

an individual’s
agent or authorised representative

your employer
(where applicable)

referees whose details are provided to us by job
applicants

our or manufacturer contracted service providers:
including, roadside assistance,
customer research, delivery and shipping providers, information technology and
data storage providers, customer relationship management platforms, venues and
event organisers, marketing and communications agencies, research and statistical
analysis providers, call centres, mailing systems

external business advisers (such as consultants,
recruitment advisors, accountants, auditors and lawyers)

the agent(s) of any of these entities referred to
above

 

 

 

 

In each case, we may disclose personal information
to the service provider and the service provider may in turn provide us with
personal information collected from you in the course of providing the relevant
products or services. In some cases, we may also disclose personal information
where you consent to us doing so. This consent may be written, verbal or
implied from your conduct.

These entities are not authorised by us to use
personal information for anything other than the purpose for which we supplied
that information to them.

 

Cross border disclosure of personal
information

We may disclose personal information to third
parties located overseas to the following recipients:

vehicle manufacturers and distributors;

external advisers; and

service providers (including information technology
service providers).

The countries
where these recipients may be located will vary from time to time.  In each case, we will comply with the requirements of the Privacy Act
that apply to cross border disclosures of personal information.

Use of government related
identifiers

Unless permitted
by the Privacy Act (for example, use of an identifier to verify an individual's
identity or uses or disclosures required or authorised by or under an
Australian law), we will not:

use a government
related identifier of an individual (such as a Medicare number or driver's
licence number) as our own identifier of individuals; or

otherwise use or
disclose such a government related identifier,

Data quality and security

General

We take reasonable steps to:

make sure that the personal information that we collect,
use and disclose is accurate, up to date and complete and (in the case of use
and disclosure) relevant;

protect the personal information that we hold from misuse,
interference and loss and from unauthorised access, modification or disclosure;
and

destroy or permanently de-identify personal information
that is no longer needed for any purpose permitted by the APPs.

You can help us keep your information up to date, by
letting us know about any changes to your details, such as your address, email
address or phone number. 

Security

The steps we take to secure the personal information we
hold include website protection measures (such as firewalls and anti-virus
software), security restrictions on access to our computer systems (such as
login and password protection), controlled access to our corporate premises,
policies on document storage and security, personnel security (including
restricting access to personal information on our systems to staff who need
that access to carry out their duties, staff training and workplace policies.

Online credit card payment security

We may from time to time process payments using EFTPOS and
online technologies.  All transactions
processed by us meet industry security standards to ensure payment details are
protected.

Website security

While we endeavour to protect the personal information and
privacy of users of our website, we cannot guarantee the security of any
information that you disclose online and you disclose that information at your
own risk. If you are concerned about sending your information over the
internet, you can contact us by telephone or post (details under heading 11
below).

Third party websites

 Links
to third party websites that are not operated or controlled by us are provided
for your convenience.  We are not
responsible for the privacy or security practices of those websites, which are
not covered by this Privacy Policy. Third party websites should have their own
privacy and security policies, which we encourage you to read before supplying
any personal information to them.

Access and correction

General

Please contact
our Privacy Officer (details under heading 11
below) if you would like to access or correct the personal information that we
hold about you. We may require you to verify your identity before processing
any access or correction requests, to make sure that the personal information
we hold is properly protected.

Access

We will generally
provide you with access to your personal information, subject to some
exceptions permitted by law.  We will
also generally provide access in the manner that you have requested (eg by
providing photocopies), provided it is reasonable and practicable for us to do
so.  We may however charge a fee to cover
our reasonable costs of locating the information and providing it to you. 

Correction

 

If
you ask us to correct personal information that we hold about you, or if we are
satisfied that the personal information we hold is inaccurate, out of date,
incomplete, irrelevant or misleading, we will take reasonable steps to correct
that information to ensure that, having regard to the purpose for which it is
held, the information is accurate, up-to-date, complete, relevant and not
misleading. 

Complaints

If
you have a complaint about how we have collected or handled your personal
information, please contact us (details under heading 11 below).

We will endeavour in
the first instance to deal with your complaint and take any steps necessary to
resolve the matter within a week.  If we are not able to do so, we will ask you
to submit your complaint in writing.  In most cases, we expect to
investigate written complaints and provide a response within 30 days of
receipt.  If the matter is more complex
and our investigation may take longer, we will contact you and tell you when
we expect to provide our response.

If you are not satisfied with our response, you can refer
your complaint to the Office of the Australian Information Commissioner (see https://www.oaic.gov.au/privacy/privacy-complaints/
for further information).

Our
contact details

Please
contact us if you have any queries about the personal information that we hold
about you or the way we handle that personal information. Our contact details
are set out below.

 

Mail: 
 Attn: Privacy Officer; PO Box 1504, Launceston TAS 7250

 

Email: bdc@localmotorgroup.com.au

 

Telephone: 03 6210 7000

Further general information about privacy is available on
the website of the Office of the Australian Information Commissioner at www.oaic.gov.au or by calling the OAIC's
enquiry line at 1300 363 992.

Changes to this Policy

We may amend this Privacy Policy from time to time.  The current version will be posted on our
website.